Ole Sereni Hotel - Nairobi

P O Box 18187 00500, Mombasa Road, Nairobi, Kenya, 00500  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Ole Sereni Hotel - Nairobi

Free Wi-Fi
Free parking
Luggage storage
24-hour

Late check-in

24-hour reception

24-hour room service

24-hour security

24-hour business center

Food/ Drinks

Poolside snack bar

A la carte restaurant

Coffee/Tea in lobby

Welcome drink

Cafe

Private dining services

Snack bar

Coffee shop

Shuttle

Paid airport shuttle

Fitness/ Gym

Fitness center

Swimming pool

Indoor swimming pool

Infinity pool

Overview

The elegant Ole Sereni Hotel is a 5-star property set next to August 7th Memorial Park, Kenyatta International Conference Center and Nairobi National Museum featuring a spa area, an indoor swimming pool and an outdoor swimming pool. Ole Sereni Hotel has been welcoming guests to its contemporary rooms since 2009.

The city center lies within 6 km from the venue.

The venue is notable for the ideal location within a 10-minute drive to Jomo Kenyatta International airport.

Rooms

There are 134 guestrooms featuring club single room, deluxe single room and superior single room equipped with a laptop-compatible safe, a private balcony, a trouser press, heating and a DVD player. Guests will enjoy views of Nairobi National Park from their rooms. They also have a dishwasher and coffee/tea makers available for self-catering.

Eat & Drink

A broad variety of Indian dishes is served at the 24-hour restaurant. The Poolside bar serves snacks and steaks along with tea and coffee.

All visitors are offered a full breakfast for a fee. 

Services

Business travelers can use computers, a business centre and a meeting room available on site.

Relax

A variety of treatments includes steam baths and reflex massage. Ole Sereni Hotel provides a gym and aerobics classes to help guests keep fit.

Internet

Wireless internet is available in public areas for free.

Guest Parking

Free private parking is possible on site.

Year renovated:   2009.  Number of floors:   4.  Number of rooms:   134.

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Facilities

General

  • No smoking on site
  • Free Wi-Fi
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Late check-in
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Public areas with access for disabled
  • Wheelchair access
  • 24-hour security
  • Air conditioning in public areas
  • Luggage storage
  • Allergy-free rooms
  • Elevator
  • Currency exchange
  • Gift/Newsstand
  • Hairdresser
  • Beauty salon
  • Coffee shop
  • Fireplace
  • Multilingual staff
  • Smoke detectors

Sports & Fitness

  • Desert safari
  • Fitness center
  • Golf course

Services

  • Paid airport shuttle
  • Paid city shuttle
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Doctor on call
  • Wedding services
  • Limousine service
  • Wake up service
  • Shops/Commercial services
  • Shoe shine service
  • Newspaper service
  • Bell staff/Porter
  • Welcome drink

Dining facilities

  • Continental breakfast
  • A la carte restaurant
  • Cafe
  • Poolside snack bar
  • Snack bar
  • Private dining services
  • Coffee/Tea in lobby

Meeting facilities

  • 24-hour business center
  • Meeting/ Banquet facilities
  • Business services
  • Projector
  • Computer rental
  • Fax/Photocopying

Children's facilities

  • Babysitting/Child services
  • Children's pool
  • Children's play area
  • Game room

Leisure facilities

  • Infinity pool
  • Indoor swimming pool
  • Sun terrace
  • Garden area
  • BBQ facilities
  • Spa & wellness center
  • Sauna
  • Jacuzzi
  • Reflex massage

Room view

  • City view

Room facilities

  • In-room air conditioning
  • Heating
  • VIP room facilities
  • Paid in-room safe
  • Mini-bar
  • Soundproofed rooms
  • Connecting rooms
  • Separate sitting area
  • Dressing area
  • Terrace
  • Tea and coffee facilities
  • Bottled water
  • Turndown service
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Shared bathroom
  • Bath/ Shower
  • Hair dryer
  • Towels
  • Bathrobe
  • Slippers
  • Room toiletries
  • Lighted makeup mirror

Self-catering

  • Mini-fridge

Bedroom

  • Premium bedding

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • International calls
  • Direct dial telephone
  • Plug adaptor
  • AM/FM alarm clock

Room decor

  • Parquet floor

Policies

Check-in

  • from  10 am

Check-out

  • until  12 pm

Children and extra beds

  • All children under the age of 2 may stay for free in a crib. 
  • One child under the age of 12 may stay at the price of USD 90 per person per night in an extra bed. 
  • Maximum capacity of extra beds in a room is 1. 

Pets

  • Pets are not allowed.

How to reach hotel

hotel Ole Sereni Hotel - Nairobi Nairobi location
Show big map »

Hotel Address:

P O Box 18187 00500, Mombasa Road, Nairobi, Kenya, 00500

Get directions
City Center
  • Nairobi
    3.6 mi
Airports
  • Wilson (WIL)
    2.2 mi
  • Jomo Kenyatta International (NBO)
    5.6 mi
Hotel information
  • Check-in:
    from  10 am
  • Check-out:
    until  12 pm
  • Year renovated:
    2009
  • Number of floors:
    4
  • Number of rooms:
    134

Hotel Awards

KenyanHOTEL AWARDSHighly RecommendedNairobiOle Sereni Hotel

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Kenya

Use Badge

Rooms and availability

Ole Sereni Hotel photos Room
Club Double Room
Bed type: King-size bed
Size: 305 sq. feet
Check Prices
  • Air conditioning
  • Shower
— Less information+ More information

Offering additional space, this room has either view of the Nairobi National Park or the city.

Room facilities
    Ole Sereni Hotel photos Room
    Deluxe Double Room
    Bed type: King-size bed
    Size: 250 sq. feet
    Check Prices
    • Air conditioning
    • Shower
    — Less information+ More information

    Facing the Nairobi National Park, this spacious room features air conditioning and a flat-screen satellite TV.

    Room facilities
      Ole Sereni Hotel photos Room
      Superior Double Room
      Bed type: Double bed
      Size: 220 sq. feet
      Check Prices
      • Air conditioning
      • Shower
      — Less information+ More information

      This room overlooks the city and comes with tea/coffee facilities and a flat-screen TV.

      Room facilities

        How to reach hotel

        hotel Ole Sereni Hotel - Nairobi Nairobi location
        Show big map »

        Hotel Address:

        P O Box 18187 00500, Mombasa Road, Nairobi, Kenya, 00500

        Get directions
        City Center
        • Nairobi
          3.6 mi
        Airports
        • Wilson (WIL)
          2.2 mi
        • Jomo Kenyatta International (NBO)
          5.6 mi
        Hotel information
        • Check-in:
          from  10 am
        • Check-out:
          until  12 pm
        • Year renovated:
          2009
        • Number of floors:
          4
        • Number of rooms:
          134

        Hotel Awards

        KenyanHOTEL AWARDSHighly RecommendedNairobiOle Sereni Hotel

        According to guest reviews, the hotel has been rated as
        Best Luxury Hotels in Kenya

        Use Badge

        Ole Sereni Hotel Location

        Legend
        • Current hotel
        • Hotels nearby
        • Other hotels
        • Airports
        • Underground stations
        • Train stations
        • Parks
        • Tourist attractions
        • Museums
        • Convention centers
        • Stadiums
        • Food and meals
        • General

        Hover above the icons to see hotel photo and details.

        Click the hotel to go to the main hotel page.

        Route Planner
        Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

        What's nearby

        Popular areas

        • Kenya Parliament Buildings - 3.0 mi

        Places of interest

        • August 7th Memorial Park - 2.9 mi

        Convention centers

        • Kenyatta International Conference Centre - 3.0 mi

        Museums

        • Railway Museum - 2.8 mi

        Local attractions

        • African Heritage House - 1.1 mi
          Mombasa Road, Nairobi
        • River Road - 3.3 mi
          River road, Nairobi
        • Central Park - 3.4 mi
          Kenyatta Avenue, Nairobi
        • David Sheldrick Wildlife Trust - 3.0 mi
          Mbagathi Road, Nairobi
        • National Archives - 3.3 mi
          Moi Avenue, Nairobi
        Hotel information
        • Check-in:
          from  10 am
        • Check-out:
          until  12 pm
        • Year renovated:
          2009
        • Number of floors:
          4
        • Number of rooms:
          134

        Hotel Awards

        KenyanHOTEL AWARDSHighly RecommendedNairobiOle Sereni Hotel

        According to guest reviews, the hotel has been rated as
        Best Luxury Hotels in Kenya

        Use Badge

        Hotels nearby
        Eka Hotel Nairobi
        4 stars
        0.3 km
        Boma Inn Nairobi
        4 stars
        2 km
        Cities nearby

        Ole Sereni Hotel Reviews

        Guest reviews are submitted by our customers after their stay at Ole Sereni Hotel

        Average guest rating

        7.6out of 10
        Fabulous
        Based on 31 reviews

        Rating by category:

        Service
        8.0
        Value
        8.0
        Rooms
        9.0

        Guest reviews

        • Single
          5.4

          I was staying while in transit from Tanzania to Kenya then home to the UK. The hotel was comfortable and clean and the staff were friendly but the hotel overall was a bit anonymous and functional and felt more like a business hotel than I expected.

          I guess as it was so close to the airport I should have expected it, but is was rather functional and not very 'warm'.

        • Single
          5.4

          Ole Sereni needs to work serioulsy in all department. Fb is good Room. Curtain no day light, Tuning ac, tv channels. Front desk not trained etc etc. Fitness not good. I did talk to the gm and have given him a list.

        • Single
          6.2

          I travel a great deal and stay in hotels four or five nights a week. I like your hotel very much, but am always disappointed that its not as good as it could be. Detailed Staff training ! Sometimes I stay in the Stanley, but their staff are the same. Use the Intercontinental at OR Tambo as a benchmark, It's excellent. I DON'T NORMALLY FILL THESE THINGS IN, BUT I WANT YOU TO BE BETTER AND THE BEST. YOU HAVE A WONDERFUL HOTEL

          Staff are reasonably attentive, but require detail training. Barman didn't know what a whisky sour was. When it rained, outside diners were left to fend for themselves When I checked out, there was insufficient urgency in getting my bags from the room to the door. Staff chat too much among themselves Towels in rooms should be slightly starched. THIS IS INTENDED TO BE CONSTRUCTIVE CRITICISM.

        • Older travelers
          6.2

          Location near the airport and the Nairobi Game Reserve.

          The noisy airconditioing and the general noise during the night. The lunchtime buffet could only be described as "fair" - certainly not "good" or "Excellent".

        • Couple
          9.6

          Absolutely Amazing! Unforgettable staying experience in Africa!

        • Single
          8.8

          The hotel's location right on the Nairobi National Park gives you sweeping and outstanding views of the shrub-land, if one is in a park- facing room.

          Since it's a new hotel, I think the staff needs a little more training in the hospitality business to truly add value to the overall experience of staying at the hotel.

        • Single
          9.6

          First class. As good as any 5 star in Europe. Excellent cuisine, didn't want for anything. Good business centre, congenial atmosphere, super place for informal business meetings over looking the game park. Great staff and efficiency and can highly recommend this to all business travellers. Handy for the airport in Nairobi and a great place to entertain. Full marks!

          The price is quite high and as it is quite high I think that complimentary nuts and crisps and possibly non alcoholic drinks should be included without additional charge, I did find penny pinching over a 200Ksh packet of nuts rather tedious when I had paid over $200 a night!! I also think that business travellers should just show their card key to have access to the free internet, without the fuss of having to get a ticket and a code which is complicated to use and a bit of a frustration. The business centre is always staffed, so drop the codes and just get people to present their valid room card and use the facility - quicker, simpler and cheaper I would have thought

        • Group of friends
          7.0

          My room door was left open one day. Several times the cleaners forgot to put the correct towels/bath mat etc

        • Family with children
          8.2

          Very nice rooms, friendly people.

          Would have liked there to be a spa.

        • Single
          5.4

          Not much other than its a new hotel, rooms nice but service very poor and disorganised.

          Upon arrival at the hotel they had no record of my booking, a room was found ( actually at a reduced rate) but they failed to understand my concern over double charging to my card which guaranteed the original booking. I was advised that check out time was 10:00 which is unusually early and was bad as my connecting flight was in th eafternoon. The room was new and confortable except for the bed which was very hard. As I had just come from southern Sudan i was pleased to be in reasonable accomodation and looking forward to a good meal, at the reserraunt they had no tables free, despite several being empty allegedly reserved, after a strugle i was given a table and throught my meal at least 4 tables remained free throughout. the stake I ordered as medium well arrived medium rare and was very tough, sent it back and waited for it to be done properly.problems with poor internet connection had this worked I would have found another hotel and checked out, power switching off several times. Service standard was very poor with no attempt to correct the issues. no management response to my complaints. The hotel is on the edge of an induistrial area and despite being on the border of the game park it is unlikley that any animals will venture that close to the industrial area. I booked the hotel due to its proximity to the airport only but was very dissapointed with the hotel and particularly the service. I also bookeed a car for the airport this was not arranged and ready and I waited a further 15 minutes for this to be arranged. In future I will return to the Southern Sun. Booking .com called ref the reservation and handled the booking issue very well and confirmed the problem was with the disorganised hotel. Previous reviewes also reflected the same type of issues.

        • Group of friends
          6.6

          The view and the decor. The hotel really looked wonderful and some of the staff were very friendly.

          Some of the staff were not so friendly and did not offer a good service. There were also some issues with overcharging for the mini bar which was a bad way to end our stay. We also had some issues with our room which were not easily rectified and we were not overly happy with our treatment in general.

        • Single
          2.8

          Closer to the airport than city centre hotels

          Neither clean nor comfortable. An issue with reception short changing me and a manager asking me to swap the $100 bills he saw in my wallet for others he had with which there was "a problem" made me feel unsafe. Breakfast never arrived and I left hungry. Shocking service and vastly overpriced.

        • Couple
          5.4

          Hotel is very large and appears to have lots of facilities (we didn't use many as were just using hotel for overnight stay before flight home). Rooms were spacious, although hardly luxury considering the price paid. Hotel is very well situated for airport and have their own cars to take you to airport (for reasonable fee).

          Check took over 30 minutes, with no real explanation as to why and reception staff weren't informative or friendly - no real apology as to why check in took so long (although appears they thought we weren't coming despite arriving for check in around 6pm - not exactly late!). Restaurant staff were slow - we ordered drinks which never arrived, so cancelled them and just paid the bill. The beds weren't very comfortable (very hard).

        • Single
          6.6

          Nice common spaces staff friendly and helpful

          Bedroom windows do not fully close, no mosquito netting. Rooms basic compared to price

        • Single
          6.2

          Ideal location, good food, very very friendly and helpful staff, and good security

          No power points for laptop at bedside. Stained shower floor and shower glass. Dirty curtains. can easily lock oneself out on the balcony.

        How to reach hotel

        hotel Ole Sereni Hotel - Nairobi Nairobi location
        Show big map »

        Hotel Address:

        P O Box 18187 00500, Mombasa Road, Nairobi, Kenya, 00500

        Get directions
        City Center
        • Nairobi
          3.6 mi
        Airports
        • Wilson (WIL)
          2.2 mi
        • Jomo Kenyatta International (NBO)
          5.6 mi
        Hotel information
        • Check-in:
          from  10 am
        • Check-out:
          until  12 pm
        • Year renovated:
          2009
        • Number of floors:
          4
        • Number of rooms:
          134

        Hotel Awards

        KenyanHOTEL AWARDSHighly RecommendedNairobiOle Sereni Hotel

        According to guest reviews, the hotel has been rated as
        Best Luxury Hotels in Kenya

        Use Badge